Refunds are only available in Australia at this time.
A refund is the process of returning funds to a customer for a previously completed payment.
This guide will walk you through:
- Key Benefits: Understand the advantages of using Banked's Refunds API
- Refund Types: Learn about the different refund methods available
- Account to Account (A2A) Refunds: Explore direct bank-to-bank refunds for NAB merchants
- Mandate Refunds: Discover mandate-based refunds for broader banking coverage
Key Benefits
- Fast Processing: Refunds are processed directly through the banking network
- Cost Effective: Lower fees compared to traditional card refund processing
- Transparent Tracking: Real-time status updates throughout the refund process
- Flexible Options: Support for both full and partial refunds
- Reduced Reconciliation: Simplified settlement and reporting
Refund Types
Banked's Refunds API supports two main refund methods:
Each refund method is designed to meet different merchant requirements based on your banking setup and customer needs.
Account To Account Refunds
Direct bank-to-bank refunds that leverage real-time payment networks to return funds immediately to customers' accounts. Ideal for merchants requiring fast refund processing and enhanced customer experience.
Account to Account refunds are currently restricted to payments processed from an active, funded, float account.
Account To Account Refunds Flow
A2A Refund Flow: 
Mandate Refunds
Streamlined refunds using pre-authorized mandates that enable refunds to any Australian bank account. Perfect for merchants without NAB accounts or those requiring broader banking network coverage.
Mandates must be established through Banked Support before processing refunds
Mandate Refunds Flow
Mandate Refund Flow: 
Regional Refund Methods
| Region | Refund Method | Settlement | Requirements | Availability |
|---|---|---|---|---|
| Australia | Account to Account | Real-time via NPP | Funded float account | 24/7 |
| Australia | Mandate Refunds | Standard banking rails && real-time via NPP | Pre-configured mandate | Standard Rails: Business hours, NPP: 24/7 |
Contact Banked support at support@banked.com for setup assistance and additional requirements.
Getting Started with Refunds
Ready to implement refunds? Follow our comprehensive guides:
Additional Resources
Integration Guides
- Authentication Guide - Set up secure API access
- Development Environments - Configure sandbox and production
- Request Signatures - Implement request signing for enhanced security
- Field-level Encryption - Protect sensitive data in transit
Support and Community
- Security Overview - Learn about our security practices and compliance
- Contact Banked Support for mandate setup and technical assistance